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A Good Customer

June 10, 2009

Often you’ll hear someone complaining about the awful customer service they received at an establishment.  They go on and on about how horribly they were treated and how when they asked for the manager they tore a strip off him or her in order to express their dissatisfaction.

It’s understandable that when you don’t get what you feel you paid for, you’re going to be upset about it.  Of course you would be.  But how you react sometimes makes a huge difference in how your complaint is handled.

I recently had to contact a company about a problem I was having with their service.  Unfortunately, I had to call into a huge call centre and the person I got on the other end immediately geared up for a fight.. after all, that is what she deals with on a regular basis.

However, I know what it’s like to be on her end, so I’ve very cognizant of that.  I try my best to be exceedingly polite and let the customer service rep know that although there has been a huge FAIL in what’s happened, I know it’s not THEIR fault, but pretty please maybe they could help me resolve the issue.

We’ve all seen (or perhaps been) the guy who “causes a scene” because their order wasn’t correct or their service wasn’t stellar.  Unfortunately, sometimes this backfires large .. the waitress/customer service rep gets exceedingly frustrated and often makes you feel like they are not even trying to assist you.

By asking for help rather than accusing someone of screwing up or screaming or yelling… generally you get way further ahead.  The person on the other end WANTS to help you.  By being a good customer, you often receive far better customer service.

As the old saying goes “you get more flies with honey than with vinegar”.

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